Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

communication skills to

communicate with peers and supervisors

seek assistance and expert advice

undertake online transactions

literacy skills to

compose email messages

interpret user manuals and help functions

read and interpret basic online documents

read and write basic workplace documents

problemsolving skills to address common operational problems when using web browsers

research skills to locate varied sources of information online

technical skills to use

email applications

internet search functions

peripheral hardware

keyboard to enter text into web browsers and email applications

Required knowledge

basic technical terminology related to reading help files and prompts

basic knowledge of copyright and privacy statements

different types of messages that occur such as

message to install plugins

different types of search engines

procedures for using email applications

procedures for evaluating and assessing the authority reliability and authenticity of information

internet search functions

internet speed traffic loads related to times of accessing the internet

internet web browsers

makeup and structure of internet addresses

organisational guidelines on internet and email use web etiquette or netiquette

different internet search techniques

web browser update techniques

use of key words and bookmarks

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

connect to and access the internet

send and receive emails

secure internet access and email communications

use search tools to locate information

research and select appropriate website

undertake online interactions

make an informed assessment of the accuracy currency authority and reliability of the site and information located

Context of and specific resources for assessment

Assessment must ensure access to

use of PC or digital device with internet

search engines currently used in industry

organisational policies on internet usage

appropriate learning and assessment support when required

Where applicable physical resources should include equipment modified for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of internet access requirements email features and search engine attributes

direct observation of candidate accessing the internet using email and searching and interacting with consumer sites using advanced search features

direct observation of candidate undertaking online interactions

review of search results including assessment of the accuracy currency and reliability of the site and information located

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Internet connection may include:	3G or high-speed downlink packet access (HSDPA) cellular network 4G cellular network broadband cable dial-up digital subscriber line (DSL) fibre to the ‘x’ (FTTx) high-speed digital subscriber line (HSDSL) integrated services digital network (ISDN) network terminating unit (NTU) satellite wireless modem worldwide interoperability for microwave access (WiMAX).
Internet browsermay include:	Firefox Galleon Google Chrome Internet Explorer Konqueror Lynx Mozilla Netscape Navigator Opera Phoenix.
Internet options may include:	configuring: history home page location of temporary files privacy level security level type of connection.
Browser software security may include:	application enabling cookie handling pop-up blocking privacy levels security zones trusted sites.
Socially responsible behaviourmay relate to:	not using obscene, profane, lewd, vulgar, rude, inflammatory or threatening language not publishing information that, if acted upon, could cause damage to property or persons, nor publish deliberately false or defamatory information about a person or organisation not engaging in personal attacks, including prejudicial or discriminatory attacks, not harass (distress or annoy) another person not accessing material that is profane, obscene, pornographic or paedophilic, that promotes illegal acts, or that advocates violence or discrimination not sending inappropriate emails taking responsibility for protecting personal information by not revealing personal information, including names, addresses, photographs, credit card details and telephone numbers.
Organisational guidelines may include:	content of emails downloading information and accessing particular websites opening mail with attachments personal use of emails and internet access virus risk (MS Windows OS and Mac OS only).
Files may include:	email messages HTML pages music PDF files pictures text files.
Email security may relate to:	taking steps to restrict: malware phishing spam.
Search engine may include:	Alexa Internet AllTheWeb AltaVista Bing Cuil Excite Galaxy GigaBlast Go.com Google HotBot Live Search Lycos search.AOL specific search engines Yahoo.
Internet application sites may include:	consumer: banking shopping education and training government health interest groups news travel.
Transaction options may include:	currency delivery address freight invoice address.
Boolean search may include terms:	AND OR NOT NAND NOR NE GE LE GT LT.